Ecco is a leading BPO and call center solutions provider. Founded in 2007, we are committed to offering quality and innovative services to our clients, building strong and lasting relationships which have turned them into business associates.
Great customer experience starts with great people that are well trained to
address the needs and
add value to your customers.
Keeping the promise of better experiences is how Ecco Corp is helping our clients grow their customer base. As a leading outsourcing service provider, Ecco combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level.
Whether you partner with us as a client or associate, you will discover what it takes to deliver outstanding customer experiences.
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Ecco Corp believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day, while sharing one common passion to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language,so building trust and getting closer to your customers comes naturally.
Ecco Corp has vast experience across all major verticals, including financial services, communications, healthcare, manufacturing, media and entertainment, public sector, retail, technology. As your outsourcing partner, your business objectives become our shared objectives. With our wealth of expertise, we are dedicated to joining forces with you, to sharing our knowledge, and to growing your business together.
The evolving media and publishing landscape presents constant challenges and unique opportunities. Ecco understands the need to provide both technological and human intelligence to ensure ROI remains strong. Utilizing multi-channel services and systems, we offer real time solutions that maximize customer satisfaction and loyalty, drive low cost-per-subscriber rates and ensure on time delivery of goals. In this dynamic marketplace, we uphold the highest quality standards to ensure we consistently deliver an outstanding product and premium value to our clients. Whether you are looking to update your requal file, attract new subscribers, drive attendance to an event, or simply to update your database – we have the experience and capability to do it all.
With our extensive experience across a wide range of verticals, Ecco Corp delivers leading, industry-specific customer experience solutions. We work with different clients, and while each industry requires vastly different expertise, we consistently deliver one thing that is vital to every industry – an exceptional customer experience.
First-class customer service solutions for the communications sector. At Ecco Corp, we understand that in the highly competitive, constantly evolving communications market, delivering a superior customer experience is key to customer satisfaction and continued business success. We have extensive experience in providing market-leading customer service outsourcing for bundled, (Phone/Cable/Internet)
Delivering customer support excellence and innovation for the manufacturing industry. At Ecco Corp, we understand that delivering a consistently positive customer experience can be the key differentiation between you and a competitor. As one of the leading BPO companies, Ecco Corp has the experience and global expertise to ensure that you deliver world-class service to your customers, every time, over multiple channels. (Home Warranty/Food).
Delivering customer-centric services for the public sector. Ecco Corp has the experience, expertise and resources to help government and public organizations achieve their strategic goals in a rapidly evolving environment, Ecco Corp can provide dynamic business process outsourcing for all your requirements.
Ecco Corp provides multi-channel customer service outsourcing solutions to some of the biggest and best known retailers in the world. In a fiercely competitive market, consumers are drawn to the best value for money and have more choice at their disposal than ever before. Our global expertise and extensive retail experience means we can help you address the needs of the most important seasons of the year and offer your customers a consistently high quality experience with every contact that keeps them coming back.
At Ecco Corp, we understand the intense profitability challenges faced by technology businesses across the world. Our range of business process outsourcing services will help you to effectively manage your customer relationships, providing world-class care that will increase brand loyalty and ensure you stay ahead of the competition by innovative solutions designed to transform the contact center into a profit driver.
In a fast-moving, highly competitive market, travel and tourism companies are recognizing a need to minimize operational costs and retain scalability in order to maintain a competitive edge. Ecco Corp has geared its business process outsourcing solutions towards helping our clients achieve these cost reductions while maintaining the high standards expected of their brand.
One fact remains constant within the utility industry: in order to succeed, companies must find cost-effective ways to communicate with their customers. Ecco Corp is one of the national leading providers among call center outsourcing in the energy and utilities industries, assisting clients in attaining greater levels of customer loyalty and value, and improving responsiveness..
At Ecco we invest in every one of our talented, motivated team members and make sure they gain good experiences and knowledge from every stage of the process, whether providing growth opportunities or continous training and educational programs in related fields.
To offer our customers a personalized service throught the phone and following the guidelines provided for the assigned project.
Monitor and provide feedback to the personnel following the provided guilines and maintaining the quality standards of the assigned projects.
Plan, organize and direct the resources entrusted to them (staff, budget, equipment and materials) to meet the requirements, cost and time to successfully complete and maintain the projects under his responsibility.
Organize and provide the workshop guide and track group progress by evaluating training class and determine whether they have met the required training Objectives.